Support Center

Frequently Asked Questions

Everything you need to know about FlowForge AI and how it transforms patient communication for your clinic.

About the Service

Q:What is FlowForge AI?

FlowForge AI is an AI-powered WhatsApp automation service for healthcare clinics. We help you respond to patient inquiries instantly in any language, 24/7. Our AI handles appointment bookings, answers common questions, and ensures no patient inquiry goes unanswered—even when your clinic is closed.

Q:How does it work?

When a patient messages your clinic's WhatsApp number, our AI instantly detects their language, understands their question, and responds appropriately. It can answer FAQs, check your calendar availability, book appointments, and notify your staff of new bookings—all automatically.

Q:What languages does it support?

40+ languages including English, Spanish, Arabic, Mandarin, French, Portuguese, Indonesian, and many more. The AI automatically detects which language the patient is using and responds in that language.

Setup & Getting Started

Q:How long does setup take?

5-7 business days from when we receive your clinic information. We handle 100% of the technical setup—you just provide information about your clinic (services, hours, doctors) and we do the rest.

Q:Do I need technical knowledge?

Not at all! We handle all the technical setup. If you can use WhatsApp, you can use FlowForge AI. We'll train your staff in a simple 30-minute session.

Q:Do I need to change my WhatsApp number?

No! You keep using your existing WhatsApp Business number. We simply connect our AI to it—no number change required.

Features & Capabilities

Q:Can it book appointments automatically?

Yes! The AI connects to your Google Calendar (or other scheduling system), checks availability in real-time, and books appointments instantly. You and your staff receive immediate notifications of new bookings.

Q:Does it work after hours and on weekends?

Yes! That's one of the main benefits. The AI works 24/7/365, capturing patient inquiries when your clinic is closed and booking them for the next available time slot. No more missed opportunities.

Q:What if a patient asks something complex or urgent?

The AI is trained to recognize when a question needs human attention. For complex medical questions or emergencies, it will immediately notify your staff and connect the patient to your team. For emergencies, it advises patients to call emergency services.

Data & Security

Q:Is patient data secure?

Yes! We use bank-level 256-bit encryption for all patient conversations. Data is encrypted in transit and at rest. We comply with GDPR and follow international data security best practices. Your patient data is never shared, sold, or accessed except to provide the service.

Q:Who owns the patient data?

You do! You own 100% of your patient conversation data. You can export it or delete it at any time. We never use your data for any purpose other than providing the automation service to your clinic.

Common Concerns Addressed

"Will it replace my staff?"

No! The AI handles repetitive questions (hours, pricing, booking) so your staff can focus on in-person patient care and complex cases. Your team can always override the AI or take over any conversation.

"What if it makes a mistake?"

The AI is very accurate, but for anything it's uncertain about, it will connect the patient to your team. You're always in control and can review all conversations.

"Is this expensive?"

We offer flexible pricing based on your clinic's size and message volume. Most clinics see ROI within the first month from captured after-hours appointments alone.

Next available demo

Today at 3:00 PM - No sales pressure, just a friendly conversation.

Ready to start?

Go live in as little as 5 business days from your onboarding call.

Ready to see it in action?

Book a 15-minute demo and we'll show you exactly how FlowForge AI can transform your clinic.

hello@flowforgeai.com

+62 813-3910-558