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1
Introduction

FlowForge AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation service. By using FlowForge AI, you agree to this Privacy Policy.

2
Information We Collect

2.1 Information You Provide

Clinic Information: Business name, address, phone number, email, website
Staff Information: Names, roles, schedules
Service Information: Services offered, pricing, business hours
Calendar Access: Google Calendar or other scheduling system access

2.2 Information We Collect Automatically

Patient Conversations: WhatsApp messages (encrypted)
Usage Data: Message counts, response times, success rates
Technical Data: IP addresses, device types

2.3 Information We Do NOT Collect

❌ Patient medical records
❌ Payment information
❌ Government IDs
❌ Sensitive health information

3
How We Use Your Information

Operate and maintain the AI automation service

Respond to patient inquiries on your behalf

Book appointments in your calendar

Provide customer support

Improve our AI algorithms

Send service updates and notifications

Generate analytics and reports for your clinic

4
Data Security

Encryption

TLS 1.3 in transit, AES-256 at rest. End-to-end for messages.

Access

MFA required. Restricted and logged admin access.

Compliance

HIPAA, GDPR compliant infrastructure.

5
Data Sharing

We do NOT share your data with marketers, social media, or data brokers.

Authorized Service Providers:

• Cloud Providers: AWS, Google Cloud
• AI Providers: OpenAI (with strict privacy agreements)
• Legal: Only if required by law

6
Data Retention

Deleted within 90 days of account closure. Backups cleared within 30 days.

7
Your Rights

Access, Correct, Delete, Export, Object, or Restrict. Email privacy@flowforgeai.com

Still have questions?

Email: hello@flowforgeai.com

Privacy Policy

1Introduction

2Information We Collect