Legal & Compliance
Privacy Policy
Effective Date: January 27, 2026Last Updated: January 27, 2026
1Introduction
FlowForge AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation service. By using FlowForge AI, you agree to this Privacy Policy.
2Information We Collect
2.1 Information You Provide
- Clinic Information: Business name, address, phone number, email, website
- Staff Information: Names, roles, schedules
- Service Information: Services offered, pricing, business hours
- Calendar Access: Google Calendar or other scheduling system access
2.2 Information We Collect Automatically
- Patient Conversations: WhatsApp messages (encrypted)
- Usage Data: Message counts, response times, success rates
- Technical Data: IP addresses, device types
2.3 Information We Do NOT Collect
- ❌ Patient medical records
- ❌ Payment information
- ❌ Government IDs
- ❌ Sensitive health information
3How We Use Your Information
Operate and maintain the AI automation service
Respond to patient inquiries on your behalf
Book appointments in your calendar
Provide customer support
Improve our AI algorithms
Send service updates and notifications
Generate analytics and reports for your clinic
4Data Security
Encryption
TLS 1.3 in transit, AES-256 at rest. End-to-end for messages.
Access
MFA required. Restricted and logged admin access.
Compliance
HIPAA, GDPR compliant infrastructure.
5Data Sharing
We do NOT share your data with marketers, social media, or data brokers.
Authorized Service Providers:
- • Cloud Providers: AWS, Google Cloud
- • AI Providers: OpenAI (with strict privacy agreements)
- • Legal: Only if required by law
6Data Retention
Deleted within 90 days of account closure. Backups cleared within 30 days.
7Your Rights
Access, Correct, Delete, Export, Object, or Restrict. Email privacy@flowforgeai.com
privacy@flowforgeai.com
+62 813-3910-558
Bali · Indonesia